A coach on every call

AGENT COACHING

Tone up performance

As more call centers operate with remote agents, it can be harder than ever for supervisors to stay connected with their agents – simply ‘walking the aisle’ isn’t possible when your team is spread out.

And, because tone is one of the most powerful customer service tools you have in your toolbox, it is vital to keep it sharp. People who train their vocal delivery will enjoy more effective communications.

Engage AI makes it easier than ever to train, coach, and bring new agents up to speed, wherever they’re located.